NBI Cybercrime Division: Protecting Filipinos from Online Threats

The NBI Cybercrime Division is a specialized unit of the National Bureau of Investigation (NBI) in the Philippines. It is responsible for investigating online crimes, digital fraud and technology-related offenses that affect individuals, businesses, and government institutions.

With the rapid growth of internet use cybercrime cases are increasing every year. The NBI Cybercrime Division plays a vital role in protecting people from online threats and ensuring digital safety across the country.

What is the NBI Cybercrime Division?

The NBI Cybercrime Division is a law enforcement unit that investigates crimes done using computers, mobile phones and the internet. Its main job is to collect digital evidence, find cybercriminals and make sure cybercrime laws are followed in the Philippines.

This division works under the Cybercrime Prevention Act of 2012 (RA 10175). It also works together with other government offices, internet service providers, and law enforcement agencies from other countries to stop cybercrime.

Reporting Online Fraud to the NBI Cybercrime Division Contact Details

Name and Position	Direct Lines	Local Extensions	E-mail
VICENTE A. DE GUZMAN III Assistant Director	8536-3535 FAX:	Assistant Director – 2434 Ex-O – 2435 Staff – 2504	oddinvs@nbi.gov.ph
Investigation Services Division	// // // //	// // // //	// // // //
Complaints and Assessment Division (CAD) SI JOSELITO C. GUILLEN Acting Chief	8526-6201	Chief – 3553 Staff – 3518	crd@nbi.gov.ph
Fraud and Financial Crimes Division (FFCD) HA PALMER U. MALLARI Chief	8525-4093 8524-6395	Chief – 3529 Ex-O – 3491 Staff – 3456 CCU – 3454 / 3455	afad@nbi.gov.ph
Public Corruption Division (PCD) SA MARIE CATHERINE R. NOLASCO Chief	8523-9196 8526-6203	Chief – 3424 Staff – 3467	agd@nbi.gov.ph
Human Trafficking Division (HTRAD) SA OLGA I. ANGUSTIA-GONZALES Chief	8521-9208	Chief – 3429 Staff – 3497	ahtrad@nbi.gov.ph
Organized and Transnational Crime Division (OTCD) SA JEROME R. BOMEDIANO Chief	8521-7781 8523-3265 8526-6206	Chief – 3426 Staff – 3463	aocd@nbi.gov.ph
Violence Against Women and Children Division (VAWCD) HA YEHLEN C. AGUS Chief	8525-6028	Chief – 3444 Staff – 3403 Clinic – 3402	vawcd@nbi.gov.ph
Cybercrime Division (CCD) SRA JEREMY C. LOTOC Acting Chief	8252-6228 Mobile Number: 0929.660.78.61 / 09454420773	Chief – 3454 Staff – 3455	ccd@nbi.gov.ph
Cyber Investigation & Assessment Center (CIAC) SA DENNIS S. SIYHIAN Head	// // // //	Head – Staff –	// // // //
Environmental Crime Division (ENCD) SA TERRENCE V. AGUSTIN Chief	8522-9977	Chief – 4415 Staff – 4416 / 4417	ewpid@nbi.gov.ph
Intellectual Property Rights Division (IPRD) HA JESUS T. MANAPAT Chief	8526-1215	Chief – 3452 Staff – 3451	iprd@nbi.gov.ph
International Airport Investigation Division (IAID) SRA JIMMY S. DE LEON Acting Chief	// // // //	Chief – Staff –	// // // //
International Operations Division (IOD) SA FILIPINAS S. ASTRERO Chief	Chief – 8522-1846 Staff – 8536-2851 IAIS – 8852-0249/ 8879-3329	Chief – 3532 Staff – 3447 Interpol Section – 3605	fld@nbi.gov.ph interpol_fld@nbi.gov.ph
Homicide Division HA JULIO T. CAJIGAN, JR. Chief	8526-3747	Chief – 3601 Staff – 3602	did@nbi.gov.ph
Dangerous Drugs Division Atty. ROSS JONATHAN GALICIA Chief	// // // //	Chief – Staff –	// // // //

Future of NBI Cybercrime Prevention in the Philippines

The NBI Cybercrime Division performs several important tasks to fight cybercrime effectively.

Key responsibilities include:

• Investigating online scams and fraud.

• Tracking hackers and cyber attackers.

• Handling identity theft and phishing cases.

• Collecting and analyzing digital evidence.

• Assisting victims of cybercrime.

• Supporting online surveillance and forensic analysis.

These functions help ensure that cybercriminals are identified and held accountable under the law.

Why Cybercrime Division is Important in 2026?

The NBI Cybercrime Division is important because modern crimes are no longer limited to physical spaces. Many criminals now operate online making cybercrime a serious national concern.

This division helps protect:

• Personal data and privacy.

• Online financial transactions.

• Businesses and e-commerce platforms.

• Government digital systems.

• Public trust in online services.

Without this division cybercriminals could operate freely and cause widespread damage.

You can also check the NBI Working hours for visit the office.

Challenges Faced by the NBI Cybercrime Division

NBI Cybercrime Division has progress against the online crimes and it still faces many challenges in 2026.

1. Fast-Changing Cybercriminal Tactics: Hackers and online scammers keep finding new and smarter ways to commit crimes.

2. Lack of Public Awareness: Many people in the Philippines don’t know how to protect themselves online. They often fall for fake websites, text scams or phishing links.

3. Too Many Cases Not Enough Staff: The number of cybercrime reports grows every day but the division’s manpower and resources are limited.

4. International Cybercrime Issues: Some online crimes involve people from other countries which makes it hard to track and arrest the suspects because of jurisdiction limits.

How the NBI Cybercrime Division Protects the Public

The NBI Cybercrime Division uses a combination of technology, law enforcement skills, and public cooperation.

Protective measures include:

• Digital forensic investigations.

• Monitoring online threats.

• Coordinating with banks and telecom companies.

• Conducting cybercrime awareness campaigns.

• Providing guidance on safe internet use.

These efforts help reduce cybercrime risks and educate the public.

How Citizens Can Help Prevent Cybercrime

Cybercrime prevention is not only the responsibility of the government. Citizens also play an important role.

Simple safety tips:

• Do not share personal information online.

• Use strong passwords and two-factor authentication.

• Avoid clicking suspicious links.

• Report cybercrime incidents immediately to NBI.

• Stay informed about online scams.

Public cooperation strengthens the effectiveness of the NBI Cybercrime Division.

Conclusion

The NBI Cybercrime Division play important role in protecting the Philippines from online dangers. In 2026 as technology grows fast the division continues to improve its tools and skills to fight hackers, scammers and other cybercriminals. If you ever become a victim of online fraud or harassment the best step is to report it to the NBI Cybercrime Division right away.

Frequently Asked Questions

Q:1 How to File a Complaint in the NBI Cybercrime Division

If you are a victim of online fraud, hacking or harassment you can easily file a complaint through the NBI Cybercrime Division website. Follow these simple steps:

1. Create an Account: Go to the official NBI website: https://nbi.gov.ph/ccd-complaints. Click on “Create Complaint.”

2. Fill Out the E-Complaint Form: Enter your personal details a short description of what happened and the estimated loss.

3. Upload Your Evidence: You can upload files up to 25 MB each. Accepted file types include JPG, PNG, PDF, DOCX, EML, MSG and ZIP.

After submitting your form you will get a reference number that you can use to check your case status.

Q:2 Can the NBI File a Case?

The NBI cannot directly file any case in court without a sworn complaint-affidavit from the victim. According to the Philippine law the People of the Philippines are considered the main party in criminal cases. Once a complaint is filed the NBI helps to investigate before forwarding it to the Department of Justice (DOJ) for prosecution.

Q:3 How to Contact the NBI

Main Office Address:
NBI Main Office, Filinvest Cyberzone Bay City, Diosdado Macapagal Blvd. Pasay City

Contact Numbers:
Trunkline: (02) 8523-8231 to 38

Email Address:
director@nbi.gov.ph

For NBI Clearance Inquiries:
Tel: (02) 8523-8231 to 38 (Local 5523, 5430 & 5509)

Q:4 Top 5 Cybercrime Complaints in the Philippines

Based on reports these are the most common cybercrimes in the Philippines:

1. Online Scams or Swindling (Estafa): 54% of total cases

2. Illegal Access or Hacking: 16%

3. Identity Theft: Stealing personal data or online accounts

4. Cyber Libel: Spreading false or harmful statements online

5. Online Threats and Harassment: Sending harmful or scary messages

How Long Does It Take to Resolve a Report?

The NBI’s investigation time depends on the type of case and how much evidence is available. In general once a report is received it may take around 30 days to review, verify and act on the complaint.