How to File a Complaint in NBI Philippines (2025 Guide)

Filing a complaint in the NBI is a smart way to report crimes and ask for justice in the Philippines. If you have been a victim of a scam, fraud or online crime NBI can help you report it safely and legally.

This updated guide will explain you step by step process how to file a complaint in NBI. In which you can also get the requirements and important tips to make sure your complaint is handled properly.

What Is the Role of the NBI To File a Complaint?

NBI is a government agency that works under the Department of Justice (DOJ). Its main work is to investigate different kinds of crimes and make sure that justice is served fairly. It works like the FBI in the United States.

Here are some common cases the NBI investigates:

Cybercrime and online scams
Human trafficking and exploitation
Estafa (fraud) and theft
Corruption and government crimes
Murder, homicide, and physical assault
Document falsification and forgery

If you have a victim of any of these crimes you can file a complaint with the NBI. They will carefully investigate your case to make sure justice is done in the right and legal way.

How To file a complaint in NBI Against Scammer?

Step 1: Collect all the evidence

The first thing to do is collect anything that proves what happened. The clearer your evidence the easier it is for the NBI to investigate.

What to prepare:

A valid government ID (Passport, driver’s license or UMID)

A written statement that tells the story who, what, when, where and how.

Proof and supporting files such as:

Screenshots or chat messages.

Bank receipts or transaction records.

Photos or videos.

Witness names and their contact details.

Step 2: Visit the Nearest Regional or District Office

After preparing all your documents and evidence the next step is to go to the nearest NBI office. You can visit the NBI Main Office in Manila or any regional or satellite office near your area.

When you arrive here is what to do:

Go to the Complaints Action Division (CAD) or the Investigation Division.
Show your valid ID and tell the officer that you want to file a complaint.
Fill out the NBI Complaint Form.
Submit your documents such as your affidavit and screenshot of evidence.
Wait while the officer reviews your case.

NBI investigator will check your complaint to see if it is under their responsibility. If your case qualifies they will begin a formal investigation to gather more information and take the next legal steps.

Step 3: File an NBI Complaint Online (Optional)

If you can not visit an NBI office in person. Now NBI allows that you can complaints online through its official website. This makes it easier for people to report crimes from anywhere in the Philippines.

You can send your complaint using these Methods:

Website: www.nbi.gov.ph
Email: nbiinfo@nbi.gov.ph

When sending your report online make sure to include the following details:

Your full name and contact information
A clear and detailed description of what happened
The date, time and location of the incident (if applicable)
Any evidence such as photos, receipts, screenshots or documents

Step 4: Wait for Confirmation and Follow-Up

After submitting your complaint the NBI will review your report and send you a confirmation message. You may receive an update through email, text or a phone call. So make sure your contact information is correct and active.

Once your complaint is acknowledged the investigation process will begin. This usually includes:

Checking and verifying your documents to confirm that all information is accurate
Interviewing you or asking for clarification about your statement
Collecting more evidence if needed to strengthen your case
Working with other government agencies when the case involves wider issues or multiple suspects

Step 5: Cooperate During the Investigation

Once the NBI starts working on your case your full cooperation is very important. Always respond quickly to messages, emails or calls from the investigators. If they ask for more details try to provide them as soon as possible.

NBI Offices Where You Can File a Complaint

Main Office:
National Bureau of Investigation (NBI)
Taft Avenue, Ermita, Manila, Philippines
Helpline: (02) 8523-8231 to 38
Website: https://www.nbi.gov.ph

Final Thoughts

Filing a complaint with the NBI in the Philippines is your right as a citizen. You can report crimes like online scams, fraud or any other serious problem. It is free and safe.

In 2025, the NBI is using better online systems to make it easier for people to report crimes. When you give correct information, keep your records and work with investigators you help make the community safer for everyone.\

Faqs

Q1: Can You File a Complaint with the NBI? (Easy Version)

Yes! You can file a complaint with the NBI especially if it is about online scams, hacking or other internet crimes.

Here is how to do it online:

Go to the NBI Cybercrime Portal: Visit https://nbi.gov.ph/ccd-complaints.
Create an Account: Click on “Create Complaint.”
Fill Out the E-Complaint Form: Write your personal details and explain what happened
Upload Evidence: You can upload files like screenshots or documents. Each file can be up to 25 MB and accepted file types are JPG, PNG, PDF, DOCX, EML, MSG or ZIP.

Q:2 How to File a Complaint Against Someone in the Philippines

If someone did something wrong you can file a complaint against them. Here is how the process works in simple steps:

Prepare the Complaint-Affidavit:
Submit It to the Prosecutor’s Office:
Preliminary Investigation:
Filing in Court and Arraignment:

Q:3 How Do I Contact NBI Customer Service in the Philippines?

If you need help or have questions about NBI services, here is how you can contact them:

Main Office Address:
NBI Main Office: Filinvest Cyberzone Bay, Diosdado Macapagal Blvd. Pasay City, Philippines

Telephone Numbers:
Trunkline: (02) 8523-8231 to 38

Email Address:
director@nbi.gov.ph

For NBI Clearance Inquiries:
Call (02) 8523-8231 to 38, local numbers 5523, 5430 or 5509

For NBI Clearance Delivery:
Open from 6:00 AM to 6:00 PM

Q:4 What Are the Cases Handled by the National Bureau of Investigation? (Easy Version)

NBI is a government agency that helps find and solve crimes in the Philippines. It works to make sure justice is served and the laws are followed.

Cybercrimes
Fraud and Estafa
Human Trafficking
Murder and Homicide
Corruption
Forgery and Falsification
Kidnapping and Extortion

Q:5 What Is the Best Way to File a Complaint?

The best way to file a complaint is to go through the proper government or consumer help offices. This makes sure your problem is taken seriously and handled correctly.

Here is what you can do:

Contact Your Local Consumer Protection Office:
Tell them about your problem especially if a company or person treated to unfairly. They can guide you that what steps to take.
Report to the Better Business Bureau (BBB):
The BBB helps solve problems between customers and businesses. You can report a company if they did not deliver what they promised.
Report Scams to the Federal Trade Commission (FTC):
If you were scammed or received fake messages report them to the FTC.

How To File a Complaint in NBI Philippines (Updated Guide)